Refund policy

Returns & Refunds

We want you to love your jewellery from Jhumka & Co. If you’re not completely satisfied with your purchase, we’re happy to help in accordance with the policy below.

14-Day Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition that you received it

  • With all original tags attached

  • In its original packaging

  • Accompanied by your receipt or proof of purchase

To request a return, please contact us at jhumkaandco@gmail.com before sending your item back.

If your return is approved, we’ll provide you with instructions on how and where to send your package. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Faulty or Damaged Items

Please inspect your jewellery as soon as you receive your order. If your item arrives faulty, damaged, or you have received the wrong item, please contact us at jhumkaandco@gmail.com as soon as possible, ideally within 48 hours of delivery, with your order details and photographs of the issue.

If the item is confirmed to be faulty or damaged due to an issue with the product, we will cover the cost of the return and provide a refund or replacement where appropriate.

Please note that we cannot be responsible for damage caused by normal wear and tear, accidental damage, misuse, or failure to follow our jewellery care instructions.

Hygiene & Non-Returnable Items

Due to hygiene purposes, we cannot accept returns or refunds on earrings. This includes earrings purchased individually as well as earrings included as part of a jewellery set.

If a necklace set, jewellery set, or any other set includes earrings, the entire set is non-returnable and non-refundable due to hygiene purposes. Individual pieces from a set cannot be returned separately.

Other personalised, customised, or specially made jewellery items may also be non-returnable. If you’re unsure whether your item is eligible for return, please contact us before making your purchase or before sending an item back.

Sale items and gift cards are also non-refundable unless the item is faulty.

Exchanges

If you would like a different item, the quickest option is to return your eligible item in accordance with our returns policy and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, subject to applicable consumer protection laws and any applicable exceptions.

Please note that hygiene restrictions may apply to earrings where permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or payment provider may take additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at jhumkaandco@gmail.com.

If you have any questions about our returns or refunds, please contact us at jhumkaandco@gmail.com.